Knowledge is needed

I'm just going to post my letter to the Board since it wasn't put into the Board packet as I requested. 

 8-13-25

Dear Board of Directors,

I am writing to request that access to the digital Board Packet materials be returned to me for archiving purposes. The importance of a digital archive in this time period does not need to be explained. As paper archives become less complete, I have been carefully saving member email notifications and all documents shared digitally to paper, at my own expense, but to not be able to save and make available digital files takes away a great amount of usefulness from any archive.

For those who do not know me personally, I have been a trusted, solid volunteer for nearly all of my fifty years of membership. From serving in many roles, including as Secretary and Board Chair beginning in the early 1980’s, I have been involved with and contributed greatly to most of the organizational efforts to date. I’ve supported every administration, including this one, with my skills. I’ve often been the person to explain concepts such as confidentiality, most of the parliamentary procedures and structures we use, and most importantly I’ve been able to find and share historical information that has been vital in decision-making. I am committed to the archives and would like to continue to be.

However, I am not asking strictly for myself. As a mutual benefit organization or even as a hybrid c-corp and not-for-profit, our members are shareholders and must be active participants in the decisions made with their assets and in their interests. They keep informed by reading the minutes of the Board and Committees, the newsletters, discussions on social media, and by networking with their fellow members. Many more people stay informed than can be served by the newsletters alone, which are curated by staff with selected details in limited space. It isn’t possible for all of us to attend meetings, even with zoom, which provides only partial understanding due to the technical difficulties. It’s imperfect to just listen to neighbors during the busy day at the Park Blocks. Members need all the available sources of information, sometimes repeatedly, and in context, to perform our own Duty of Care. Gatekeeping and controlling the primary sources of information keeps people in the dark and does not encourage participation.

We are experiencing a drop in volunteer energy and part of the reason is the lack of trust and open communication from the power structure to the members. Not being able to see financial reports, discussions of vital changes in policy and operations, and complete reports of actions erodes interest and trust and creates dissension. Board minutes have always been comprehensive to include discussion points so interested members can know if their particular concerns were part of the decisions made. Communications with the members have traditionally been more inclusive of detail than those of other types of businesses. It’s a tremendous waste of staff time to have to explain things repeatedly one-on-one when our newsletters and board packets can convey information to many members at once.

The analogy I found most useful in group decision-making was that there is an elegant solution in the middle of the table, which can only be revealed by the careful crafting of individual members contributing without reservations to the whole. Members have to feel safe, welcomed, and important to the group process. An atmosphere of trust has always been operating in our organization, which sometimes does require courage but is always worth working on.

Restricting the Board Packet and free access to the business of the organization is shutting down the possibility of the elegant solutions we need. We can’t stay current, we can’t be helpful, and we can’t participate when we can’t freely access the details and have the opportunity to make informed feedback before decisions are made. Please restore transparency and trust to our organizational operations. We would not have survived this long without this vital aspect of our culture.

Sincerely,

Diane McWhorter

The reply (not from the Board itself...):  

Hi Diane,

I am sending you the digital copy of the Board packet from the August meeting. I understand as the archivist, it can be frustrating as this new Board settles in and finds their footing. The information was not being withheld from you, the Board just needed to figure out the direction in which they wanted to distribute the information electronically. I was always planning on getting the documents to you after a decision had been made by the Board.

I am sure you remember a time when if you wanted to see the P&L or the Policies and Procedures Document you had to come into the office to view it. It was not distributed and copied like it has been. I still aim for transparency but also must temper that with the organization’s safety in mind. I apologize if this caused any inconvenience to you.

The packet was sent a month later, so it was withheld. I do not know if it was restored to anyone else. As far as I know, the issue was not discussed although the minutes might show some discussion...I'll have to wait for the minutes like everyone else. For the record, there was never a time when the intent was not to share the P&P document with the members...there was just no staff expertise on google documents for a couple of years. An editable version was shared and of course that had to be restricted...anyone could change anything in there. When we didn't have a GM it was not widely available to anyone, because of that edit aspect. It took a long, long time after Kirsten left to keep our policies and procedures safe. There was a link in every agenda for members to go and look at it, going back to when it was created, but of course you had to see the agenda to find it. Now the digital versions are in a format that isn't copyable and the link doesn't work. You have to ask for it. Gatekeeping.

The willingness to share financial documents changed with GMs, according to their feelings of trust and the surety of accuracy. There were times when dozens of copies were made so that anyone who wanted one could have one, and when the financial statements were offered monthly in every Board packet. Generally out of respect individual staff salaries were not shared, but the total staff wages and benefits was in there. There are some number of us who do understand how to read and analyze financial statements, and every new Board got a tutorial on how to read them at an open meeting so everyone could learn.

And the whole discussion of what our legal status is was part of every Board Orientation. If people believed me, there would not have had to be months of  confusion and anxiety about it. It's public record. I used this template for a few years to orient the new Board members.

Just go to https://data.oregon.gov/business/Active-Nonprofit-Corporations and search for Saturday Market.

Drama and panic that didn't have to happen. It is so important to keep our experienced members in the organization. 

I did notice that a Board Orientation document was finally created, which I hope is accompanied by some discussions about the things that aren't easily documented but more about experience with Board and group process. I hope that will be one of the tasks of the Governance Committee. Knowledge is power.