Had a great day yesterday, enjoying my last free Saturday for the next 9 months. I printed some bandanas, mixed inks for my upcoming big printing job, and wandered around my yard weeding and picking up sticks from all that windy weather. I stayed offline and let go of the distaste for being bullied that always threatens to overwhelm me, and prevented that from happening this time.
There's a groundswell of support for the "beloved" GM like what happened last time. I tried to moderate this emotional approach to what was a practical solution but apparently not a lot of people know the reality I experienced...at least those people are not emoting on Facey, so it seems unbalanced. I mean, I was gaslighted, manipulated, dismissed, and disregarded in various ways as an officer and longstanding, well-respected volunteer by this GM. I was volunteer of the year in 2023! All forgotten now.
I got shuffled into the delusional and pushy "elders" category, and my resentment of that doesn't matter. One of the former Board members made two or three personal, bullying comments and went off on me on her post, insisting that I didn't know anything and should not be trying to moderate. And you know what? No one asked me to do it, and with that kind of treatment, she turns out to be right...I can silence myself and did. I deleted my posts and almost all of my comments and removed my presence from the discussion. No one seems to have been willing to defend me or have noticed that I pulled away. Maybe they think someone else did it.
It allowed me to take my life back and stop trying to give to an organization that clearly no longer values my contributions. It makes me sad, but is no longer as devastating as it was when the GM set it in motion for me. Her disregard, keeping me from doing my responsible duties as an officer, left me out of crucial decisions and prevented my input to the point where I was not valued by the majority, or even the Board itself. This disregard of the older members to favor the younger is not really the way of the world, but it became the way of the market under the Mean Girls and their accomplices.
I remember when I first started realizing how manipulative she is, way back at the beginning. As Board Chair at the time, she did nothing to prevent the terrible hire of an obviously incompetent man over a competent woman, which they were pushed to do for the wrong reasons by the head of the hiring committee. She heard all of my reasoning of what a disaster was about to happen and if I hadn't intervened right away to document what he was doing and not doing in order to get him out fast, that would not have happened. I was not loved for that, but I was right. Then I was working almost fulltime to help get the office back together, I was making Board packets, pulling policies out of the archives to replace the computer that failed, and in general propping things up with a mighty effort with a lot of other volunteers during a busy time when I had to neglect my own business to do that. And the narrative was spun that she saved us single-handedly and my contributions were erased. But I don't care to promote myself so I just allowed that to happen.
Then there was the question of whether or not to close on the second week of November, the week before Holiday Market started. It had never been a big moneymaker for the market, though it was a giant day for me and others of us who sold. I would sell a thousand dollars worth to people who loved he outdoor market and would miss it. I paid a percentage on that, of course, so it benefitted market in a way it wouldn't when I made the sales at HM (if I did.) Anyway, she decided to do a survey but the paper she distributed was framed overwhelmingly that if you didn't vote to close, clearly you didn't support or even care for staff. As a person who has always cared for staff, actively, I was really offended by that framing. Of course the vote passed to eliminate a selling day, without regard for the public, who had no say, and the many people who did benefit from us being open. And I think, now that it is an established practice (it was promised to be for one year only...) it has impacted October negatively as people shifted their weeks off to do HM prep from November into October. Whatever. The point is, that it was shocking that we would be manipulated like that by a GM.
I wrote a complaint and spoke with her about it. She didn't even see what she had done as manipulation. Other experiences like that she bragged about, her skills as "massaging" and "bringing people along" as she called her coercive, bullying tactics that she uses to get her way. We saw quite a lot of that at HM this year, but if you don't experience it yourself, apparently you don't believe it is happening, even though I am not the only person who has raised the alarm. So one of the reasons that she was fired is that instead of the negotiating skills we need to make arrangements with people like the farmers, the fire marshal, the fairgrounds, and the city, we have had someone who has been "massaging" them, which has included flirting, stonewalling, using them as an excuse to cover her getting her own agenda arranged, and terminating members who don't work well with her or resent being manipulated. Many of them are no longer with the market.
I also used to represent the members and support the staff by being a partner in dealing with city issues, particularly through my Downtown Development Task Force, which evolved to be an email list with weekly updates to inform members what was happening and what to expect on a Saturday. She stopped including me in meetings with the city or construction people, stopped sending me their details, took me out of the loops so that when I did email the members, it was incomplete or inaccurate and became impossible. I realized my integrity and usefulness to the membership was not going to be protected if I continued trying to work with her on that, and I stopped. A lot of members depended on me to keep them informed in an honest way but when I saw how she treated the city managers I was unable to be honest with the members. Nobody really remembers that service I performed for about a decade until she derailed it.
Despite having several years now to learn how to manage expenditures and income, she has not mastered financial management or reporting. She leaned so heavily on a former assistant manager and two Treasurers, to cover her inability to be a responsible financial manager, that they all quit and we are now quite a lot in the red and have to figure out how to make up that loss and prevent more of it. It was overstaffing, but no one was laid off, there was no effort to fix it while she was the GM. It was her job to do it. The current budget submitted for approval was erroneous and inadequate and sent back to the Budget Committee, who are volunteers, to try again.
She has spent so much of her time coercing and attempting to "bring along" members who, in her reality, need "consequences" for their behaviors, that she doesn't get all of her work done. She makes procedure, and sometimes policy changes without communicating them to anyone, outside of the committees she manipulates to create what reality she wants. She gives them limited information and they do not reach out to the membership, so things are changed that potentially have debilitating effects on members. The Standards guideline change that you can have your membership terminated on the basis of four anonymous complaints is one. There are no details about the complaints, whether they can be all from one member, from staff, for one problem or many, just a clear ability of the committee or staff to terminate the membership. Those who have been victims of this new policy, which went by the Board with little discussion, are either gone or intimidated into silence for fear of getting that fourth complaint. She's not beloved to those people.
And of course there was the nepotism of hiring her daughter and assisting her to be a fulltime employee, which was just questionable, and the false narratives that are now being pitched as real. All staff have been affected by the messiness of having personal family relationships in the workplace, and they have little opportunity to express that. I asked the Personnel Committee to try to meet with them so they'd have an opportunity to give some safe input, but I don't know if that happened. I know in the evaluation process she got some really negative evals, but I don't know if that was part of the Board's decision, or glossed over as the mean members.
One false narrative is that the Board and members don't care about the staff...just false. Another is that mean members have driven away all the employees and Board who have moved on, also not true. We have a lot of strong members who don't have good negotiating skills also, some bullies, and it has been hard to address, but when it comes from the top executive, it becomes the current reality. Now we seem to have a convoluted mess with bullies all around trying to get their demands met instead of working together to solve problems like discouraged and disempowered volunteers and our financial crisis, which no one is talking about on the Facey except one person who is being ignored. It doesn't help that she is one of the bullies and "elders" who are being sidelined by the other bullies. I have never found myself in the same category as she is and we've never agreed on anything in my memory, so it feels pretty ironic that we're kind of on the same side. She doesn't share my inability to deal with bullying though, so I hope she will be able to use those "skills" in the upcoming battle.
Because it looks like another battle is inevitable and will likely become public as the members go rogue and do what they think is best. I hope the press has the wisdom to stay out of it. Some people think it should be public...but that will be a horrifying embarrassment if the Board has to reveal all of the reasons they needed to mover her out of the position. She was never, and is not now, the professional manager we need and deserve. She created this mess with her lack of ability to support the Board, her asking them to manage things she was incapable of mangling, and her terrible way of prioritizing drama over the work in her job description. I am going to do myself a favor and stay all the way out of the meeting and whatever punishing the members think they should give to their elected Board. I kind of do want to point out to them that under the protocol she established, none of them would be able to present anything unless they submitted it in writing last Wednesday.
No one wants to hear about how these things happened before, even the recent battle that happened in 2021 when we had to let other terrible managers go. The mob attacked the Board, two of which were brand new members at their first meeting, and the mob was wrong, and the Board was right. Even some of the people who were in on it then have not seen how this is the same thing. Those managers were also well-liked, but that is just beside the point. We're a business. You either can have someone who is liked or have someone who is really going to do a good job, and sometimes they can also be liked...but one thing is more important than the other.
I only get a small number of readers now and I won't make the mistake of sharing this with any members this time. It is obvious that it no longer matters what I think, despite my long experience, my knowledge of how good managers do the job (I mean, I filled out evals for over 15 years, every year,) and all of the background issues that are not being addressed. Why do the members feel in the dark? Management failed to communicate. So many ways they could have been brought in to help with the financial situation before it became dire...selling more often, donating, fundraising. So many volunteers could have been more effective with real support from management instead of attempts to limit their participation, power, and contributions to solutions. There was so much missing from this manager. I hope people will speak up who experienced this, and know that we deserved better than someone who could charm a lot of people into supporting her and not holding her to a higher standard.
It's messy as can be now. Lots of people are chiming in to trash the working volunteers. I don't know how they think more volunteers will come forward in that atmosphere. I certainly won't.
Communication with our membership is so important we are seeing how this is playing out right now. A few loud voices are steering a recall campaign against a new Board member who brought forward these reasons why we are being mismanaged, and her supporters are feeling silenced or not inclined to face the mob which will be out in force at the Board meeting. So many people are fighting for her that the Board may be forced to either break confidentiality to give detailed reasons, which will unnecessarily embarrass everyone concerned, or they will stick to their confidentiality and other people will yell at each other for awhile. Nobody will say that community building was one thing she also failed to do. We are as split up as can be, and everyone thinks that firing her was the worst thing that ever happened to the market. No one wants to hear how far from the truth that is. Not from me, anyway. But of course me removing myself makes them more sure they are right. Hard times.